Privacy Policy

Last Updated: January 2025

Here's the reality: applying for a gambling license means sharing sensitive business data. This policy explains exactly what we collect, why we need it, and how we protect it. No legal maze - just straight answers.

What Information We Collect

When you work with LicenseHub, we collect three types of data:

• Contact Information: Name, email, phone number, company details. Basic stuff we need to communicate with you.
• Business Documentation: Corporate structure docs, financial statements, background check materials. Required by licensing authorities - we're the middleman here.
• Website Usage Data: IP address, browser type, pages visited. Standard analytics to improve our service.

How We Use Your Data

Your information serves specific purposes:

1. License Application Processing: We submit your docs to gaming regulators. That's the core service.
2. Compliance Monitoring: Tracking deadlines, renewal dates, regulatory updates for your jurisdiction.
3. Communication: Application status updates, regulatory changes, consultation scheduling.
4. Service Improvement: Analyzing which jurisdictions clients choose, common pain points, processing bottlenecks.

We don't sell your data. Period. We're not in the data brokerage business.

Data Security Measures

Gambling license applications contain financial records, ownership structures, personal background info. We treat this like the sensitive material it is:

• Encryption: All data transmissions use 256-bit SSL encryption. Documents stored on encrypted servers.
• Access Controls: Only assigned case managers see your full file. No company-wide access.
• Secure File Transfer: Client portal with two-factor authentication. No emailing sensitive docs back and forth.
• Regulatory Compliance: We follow GDPR, CCPA, and jurisdiction-specific data protection laws.

Third-Party Sharing

We share your information with:

• Gaming Regulators: The licensing authorities you're applying to. Can't get a license without this.
• Background Check Providers: Licensed investigators who conduct due diligence. Required step in most jurisdictions.
• Legal Advisors: If your application needs jurisdiction-specific legal review.

That's it. No marketing partners, no data aggregators, no "trusted third parties" with vague purposes.

Your Data Rights

You control your information:

• Access: Request a copy of all data we hold about you.
• Correction: Update outdated or incorrect information.
• Deletion: Request removal after your license is issued (subject to legal retention requirements).
• Portability: Get your data in a standard format to take elsewhere.

Translation: Your data isn't locked in. If you want to switch providers mid-process, we'll hand over your files.

Cookie Usage

We use essential cookies for site functionality and analytics cookies to understand user behavior. No tracking cookies, no ad networks. You can disable non-essential cookies in your browser without breaking the site.

Data Retention

We keep your information for:

• Active applications: Duration of the licensing process plus 12 months.
• Completed applications: 7 years (standard regulatory compliance period).
• Unsuccessful applications: 3 years, then deleted unless you request earlier removal.

Contact Us

Questions about how we handle your data? Email us at [email protected] or use the contact form. We respond within 48 hours.

This policy gets updated when we add new services or regulations change. We'll notify active clients of material changes.